Getting IT Right

Are you thinking about how to improve what you get from information technology? Are you wondering about whether your organisation is getting value for money from IT? Are you incorporating new ideas enabled by technology in your business plans?

Public Sector IT is changing. In previous years, barely a month went by without an exposé in the press about a major IT failure.  Today we are seeing a lot more successful delivery of public services - enabled by technology.

So what is changing? In our experience, management of IT is improving, IT is making a visible contribution to an organisation's objectives and more is being said in the press about the successes IT can bring. So what are some of the key things exemplar organisations are doing?

• senior people outside the IT Department are being involved in the management of IT. This is resulting in IT solutions helping to solve important business problems and IT making a significant contribution to an organisation's objectives
• IT and the business are working together to deliver a joined-up service to the user community. It's amazing the difference this collaboration is making
• a dialogue is happening between IT and the business about the relative costs and business benefits of services. This is resulting in resources being focused on providing high value services and IT organisations becoming valued business partners
  
• people across organisations are talking about how IT is contributing to both their individual and their organisations' objectives - and about further benefits IT might bring; the organisations themselves are promoting successes widely, both within and outside the organisation
• a 'can-do' culture is being adopted across organisations, resulting in the organisation adressing minor problems between IT and the business before they become big issues and the overall organisation building on the combined strengths of its IT and business capabilities.